In your experience, which parts of the ITIL 4 course (such as the Service Value System or the Four Dimensions model) were the most useful in practice?

During the ITIL course delivered by Advised Skills, I found the Service Value System (SVS) and the Four Dimensions model particularly practical. The SVS helps visualize how all components of IT service management work together to create value, making it easier to communicate priorities to stakeholders. The Four Dimensions model — focusing on organizations & people, information & technology, partners & suppliers, and value streams & processes — gave me a structured way to evaluate IT services holistically and identify improvement opportunities.

From a general perspective, ITIL 4’s SVS and Four Dimensions model are the most useful because they provide a big-picture framework. Understanding the interconnected elements of service value and how different dimensions impact service delivery allows teams to analyze weaknesses, optimize workflows, and improve outcomes. Even without formal training, applying these concepts helps in planning IT operations and aligning them with business objectives effectively.

I think the Service Value System is one of the most practical parts, since it really helps connect strategy with daily operations. The Four Dimensions model is also useful because it reminds you to look beyond just processes and consider people, partners, and tech too. For more discussions like this, I’ve seen helpful posts on Scoopupdates .us where people share their own takeaways from ITIL 4 in practice. It’s always nice to see how others apply these concepts in real situations.